Cost vs. Value – Delivering Customized Value through the KPI Model

June 29, 2015

Have you been questioning the value of your commercial cleaning contractor recently? Have you thought of consulting a third-party cleaning expert to help you evaluate the effectiveness of your current cleaning services?

At DCS Global, we strive to help each and every one of our clients maximize the services you receive within your desired budget. We know it can be difficult to justify excessive cleaning expenses, so we want to make sure you get what you pay for.

Key Performance Indicators (KPIs)

Using KPIs will help property and facility managers evaluate a service or an individual by providing a rating scale for specific documentable concepts, such as Quality Assurance scores. We can work closely with you to determine the exact indicators that will help you make cleaning services more efficient and effective.

Typically, KPIs should be evaluated on a regular basis. This increases the amount of feedback available for both your cleaning contractor and the Property or Facility Manager. Regular evaluations help to ensure that no facet of your cleaning service slips through the cracks.

Once these thorough evaluations have occurred, we will help you begin planning for the next cleaning period. During this phase, historical activities can be also reviewed for effectiveness, customer satisfaction, service element adhesion, and more.

A Customized Approach

At DCS Global, we know that each commercial space has its own unique cleaning needs. That is, we understand and recognize that what works for one of our clients may not be the best course of action for another. That is why we work closely with you to understand your specific needs.

DCS Global provides you with a comprehensive list of fifteen important concepts that your property or facility manager can peruse in order to indicate which concepts, if not all concepts, work best for your facility. We will then use your selected concepts as your very own indicators of quality performance.

Over time, your company’s cleaning specifications are likely to change as your business continues to grow and adapt. If you hire on an entirely new department, your building’s cleaning demands are likely to increase dramatically.

Fortunately, KPIs can be changed to meet your adapting demands, so long as invoicing doesn’t become a major concern. Accurate invoicing will help you eliminate certain areas of concern so that you are comfortable move on to another “indicator area” that may require significant improvement.

Delivering Value

At DCS Global, we know that consistent and accurate evaluation is a large part of the value we’re capable of delivering. Cleaning services in your commercial space should constantly be evaluated to determine the specific areas in which your cleaning contractor can improve.

If you’ve been frustrated with your contractor’s recent performance, you may need to explore better options for regularly evaluating their work. If you need assistance from a third-party cleaning consultant that has experience optimizing commercial cleaning services, please don’t hesitate to give the expert team at DCS Global a call at 1-877-225-9603 today!