Services for Transit Organizations

December 4, 2018

Improving cleanliness and reducing costs

We help you benchmark your existing cleaning quality, improve cleaning specifications and develop workable KPIs. The end result is cleaner rolling stock and facilities and improved efficiency for your transit organization.

The Canadian transit industry continues to grow, with annual ridership exceeding 1.7 billion trips in 2017. However, performance varies from region to region, with some operators struggling to maintain ridership. In general, transit systems across the country face many of the same pressures: commute times, accessibility, affordability, sustainability and service delays.

DCS is working with many large transit organizations across Canada to improve cleaning quality, reduce costs and lessen stress around cleaning issues. Cleaning can account for a noticeable share of your operating budget and the cleanliness of busses and trains influences how stakeholders perceive you.

DCS works with transit organizations to:

  • Improve cleaning quality – your rolling stock and facilities will be cleaner and healthier.
  • Improve sustainability – with greener chemicals, equipment and practices.
  • Improve efficiency – potentially lowering person-hours spent cleaning (and costs).
  • Improve surface management – reducing maintenance and replacement costs.
  • Improve relationships – with your contract cleaners or in-house staff.

DCS employs a three step process:

  1. Understanding your current state (needs/issues/stakeholders):
    • Interviews to understand the scope of operations, history, challenges, stakeholders, issues and opportunities.
    • Review of current cleaning specifications, contracts and other relevant materials.
    • Inspect facilities and rolling stock (ISSA grading, photos, optional swab testing for health…) with a full written report.
    • Examine current work practices including staff deployment, equipment & chemistry, recycling and other requirements.
    • Assess the work scope based on number of facilities/vehicles, types of surfaces, support services and number of cleaning staff…
    • Draft timetable, budget and recommendations.
  2. Education and plan implementation
    • RFQ/RFP support/management if you are bidding for external services (documents, selection assistance, risk analysis).
    • Transition plan and timetable.
    • Design/write training materials and train in-house cleaning staff.
  3. Start-up and monitoring.
    • Onsite support (as required), troubleshooting and monitoring before, during and after start-up.
    • Post transition benchmark report.
    • Follow-up at regular intervals to resolve issues.
    • Ongoing quarterly audits to ensure quality standards are being met.

DCS is working with a number of major transit clients across Canada. These include:

  • Calgary Transit
    • Transition from in-house to external service provider (RFQ/RFP support).
    • Reduced LRT station cleaning and snow removal costs by $2.7 mm per year (47%).
    • Significant improvement in cleaning quality.
    • To read our Calgary Transit case study please click here.
  • Toronto Transit Commission [TTC]
    • Daily cleaning audits of busses, streetcars and subway cars.
    • Computerized quality control program.

Cleaning has become a costly, complex and relatively high-tech business and DCS is a trusted, independent, third-party expert. Improper or inadequate cleaning can cost you thousands of dollars annually to replace worn out or damaged surfaces. We understand the cleaning business, the language, pain points and opportunities. DCS can help reduce your contract risk, improve cleaning quality and save you time and money.