DCS Announces Property Management Cleaning Survey Results Majority Report Lower Cleaning Costs Strong Communications Efforts

November 17, 2020

Toronto, Ontario, November 18, 2020 (Globe Newswire). DCS Global (“DCS”) announced the results of its recent survey amongst property managers on cleaning costs, plans and communications.

“Our survey clearly shows the majority of property managers are staying on top of cleaning issues during the pandemic,” said Randy Burke, President and CEO of DCS. “Approximately three-quarters of respondents have detailed written pandemic cleaning plans in place, and almost all are communicating their cleaning efforts to employees, tenants and visitors. My biggest concerns from the responses are the relative lack of hygiene testing and the potential for significant cleaning cost increases next year.”

The survey was sent to approximately 200 property managers in mid-October. It contained seven questions, and the full results of the survey can be viewed on the DCS website www.dcsglobal.ca.

Asked if they or their contract cleaner have a detailed written plan for cleaning during the pandemic, three-quarters said yes. This is foundational for effective and efficient cleaning, ensuring clear expectations are set and cleaners and property management are on the same page. 

DCS asked if the pandemic was taking a significant amount of time out of their workday. Two-thirds of property managers admitted it is taking some time but is essentially manageable. In the spring, many property managers were spending extended hours dealing with pandemic-related issues. This suggests that dealing with COVID-19 has gone from a full-blown crisis to being better understood and managed.

Just over 50% of respondents tell us that their cleaning costs have come down significantly (25% or more) to reflect lower occupancy rates in the last six months. Despite increased touchpoint cleaning and sanitization, and the need for greater cleaning staff visibility, DCS believes at current occupancy rates, most property managers can reduce their building cleaning-costs by up to 40%. 

However, over 70% of property managers expect cleaning costs to rebound to pre-pandemic levels once we establish a new normal. Almost 30% of respondents believe these increases will be significant (10% or more). Rethinking cleaning priorities for the new normal and developing performance-based costing models will help optimize costs and quality.

A surprising and concerning number is that 3/4 of property managers reported they do not test the quality of touchpoint cleaning to ensure it is being done properly. Independent verification and auditing of potential pathogens are essential to ensure the effectiveness of cleaning (getting what you’re paying for) and as a proof point for stakeholder messaging. 

Almost everyone (99%) told us that they are effectively communicating the steps they’re taking to make their building cleaner and safer to employees, tenants, and visitors. This is a crucial part of demonstrating duty of care and to reassure and build trust among stakeholders. Empathy and care are important pieces of pandemic messaging. 

As a final question, just out of curiosity, DCS asked where property managers were getting their information on cleaning for the pandemic. Equal numbers mentioned public health agencies, industry associations, and their contract cleaner.

The survey results reinforce the need for independent testing of hygiene results and expert advice on cleaning cost optimization and quality. DCS can help. Call us for a free consultation.

About DCS 

DCS has been Canada’s trusted independent adviser on cleaning issues for over 20 years. We take the worry out of cleaning. We have the expertise to support you and your contractor clean effectively and efficiently during the pandemic and allow you to demonstrate your duty of care.

Our services include:

  • Customizable current and post-COVID-19 cleaning specifications to help ensure the quality and effectiveness of your cleaning and sanitization.
  • Hygiene testing & auditing to ensure that proper cleaning techniques are being used and provide an extra level of comfort for your stakeholders.
  • Janitorial costing models to help ensure that your cleaners are prioritizing the right tasks in a cost-effective way.
  • Current contract analysis, KPIs, standards, reporting … so that your cleaning contract clearly reflects contractor deliverables. We are respectful and discreet – and work to enhance your relationship with service providers.
  • RFP support, writing, administration, risk-analysis, contractor tours, recommendations, transition, and implementation. We save you time and money and lower the risk of going to market.

DCS supports organizations in property management, retail, industrial, education, transit, transportation, and government. DCS is the co-author and sponsor of the upcoming BOMA Canada 2020 Pandemic Guide. Our values are honesty, integrity, fairness, transparency, and respect. 

For further information visit http://dcsglobalenterprise.com/ or contact DCS at a.ladouceur@dcsglobal.ca. For media inquiries contact Danielle McKay, Marketing & Media Executive at danielle@marigoldpr.com or 905-808-7230.