Service Organization
The service organization establishes the environment for the service encounter. The interaction between customer and contact personnel occurs within the context of an organization’s culture …
The Importance of Customer Service
Customer service in our minds goes beyond meeting the contracted needs and desires of the customer. Some characteristics of good customer service include: promptness, …
“Workplace absenteeism is costly to businesses and can restrain companies from reaching their full potential. Absences in the workplace are not beneficial for employees either. The employee …
While regular business hours force many companies into having their office cleaned overnight, there can be many advantages to switching to a day cleaning schedule. However, day cleaning also comes …
If your company has recently decided to switch to a day cleaning service, you might already be seeing the tangible payoffs. However, some benefits of day cleaning services are a …
If your company is considering switching over to daytime cleaning, being prepared for the transition is crucial. Many companies fail to properly plan for day cleaning and consequently inhibit organizational …
Whenever you’re planning on making a change to your cleaning program, your tenants and occupants should be advised in advance. They should also be informed of important reasons why the …
On October 1st, minimum wage will increase to $11.20/hour, and the liquor server wage will increase to $10.70. This is in accordance with the plan to raise minimum wage to …
Have you been questioning the value of your commercial cleaning contractor recently? Have you thought of consulting a third-party cleaning expert to help you evaluate the effectiveness of your current …
When it comes to evaluating the costs versus the value of commercial cleaning services, it’s easy to look at the number highlighting your bottom line. However, it can be much …
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