Service Organization The service organization establishes the environment for the service encounter. The interaction between customer and contact personnel occurs within the context of an […]

Current Projects DCS is in the Middle of a project for Mount Royal University in Calgary, Alberta. To date we have completed Cleanliness APPA audits […]

The Importance of Customer Service Customer service in our minds goes beyond meeting the contracted needs and desires of the customer. Some characteristics of good […]

“Workplace absenteeism is costly to businesses and can restrain companies from reaching their full potential. Absences in the workplace are not beneficial for employees either. […]